Privacy Policy
Morocco Desert Hub (“we”, “us”, “our”) Licensed by the Moroccan Ministry of Tourism — License n° 258147369 Offices in Marrakech, Casablanca, and Fes, Morocco Contact: info@moroccodeserthub.com Website: https://www.moroccodeserthub.com
Last updated: July 2026
We take your privacy seriously. This policy explains what personal data we collect when you visit our website or contact us about a tour, how we use it, who we share it with, and what rights you have. Please read it carefully — if you have any questions, you can reach us at any time at the address above.
1. Who We Are and What This Policy Covers
Morocco Desert Hub is a licensed Moroccan travel agency offering private tours, desert excursions, and custom itineraries throughout Morocco. This privacy policy applies to all personal data collected through:
- our website moroccodeserthub.com and all its pages
- enquiry forms, email contact, and WhatsApp messages
- tour bookings and payments
- review and feedback requests
2. What Personal Data We Collect
We collect only what we genuinely need to provide our services or respond to your enquiry. This may include:
Contact and booking data:
- Full name
- Email address
- Phone number / WhatsApp number
- Country of residence
- Travel dates, group size, and tour preferences
- Special requirements (dietary, mobility, etc.)
Payment data:
- We do not store card numbers. Payments are processed by our secure payment partner; we receive only a confirmation of payment status.
Website usage data (collected automatically):
- IP address (anonymised where possible)
- Browser type and device
- Pages visited and time spent on the site
- Referring website
- Cookie data (see Section 6)
Communications:
- Messages and emails you send us, including review requests we reply to
3. How We Use Your Data
We use your personal data for the following purposes:
| Purpose | Legal basis |
|---|---|
| Responding to your enquiry about a tour | Legitimate interest / pre-contractual steps |
| Preparing and sending you a tailored itinerary and quote | Pre-contractual steps |
| Processing your booking and deposit | Performance of a contract |
| Sending you trip confirmation, logistics, and support | Performance of a contract |
| Requesting a review after your trip | Legitimate interest |
| Improving our website and services | Legitimate interest |
| Complying with legal and tax obligations | Legal obligation |
| Sending you occasional news or offers (only if you opt in) | Consent |
We do not use your data for automated decision-making or profiling.
4. Who We Share Your Data With
We share your data only where necessary and never sell it.
Service providers who help us operate the business:
- Email and communication tools (e.g. Gmail, WhatsApp Business)
- Payment processors (secure, PCI-DSS compliant)
- Booking and CRM software
- Website hosting and analytics (Google Analytics — see Section 6)
Operational partners for your specific tour:
- Local guides, drivers, riad and hotel partners, desert camp operators — only the information they need to deliver your tour (name, group size, dates, special requirements)
Legal requirements:
- We will disclose data if required to do so by law or in response to a valid request from a public authority.
All third parties we work with are required to handle your data securely and only for the purpose for which it was shared.
5. International Data Transfers
Morocco Desert Hub is based in Morocco. If you are in the European Union, the European Economic Area, or the United Kingdom, your data may be transferred to Morocco and to other countries where our service providers operate.
We take reasonable steps to ensure that any such transfers are made securely and that your data receives adequate protection, consistent with the requirements of the GDPR and UK GDPR where applicable.
6. Cookies
Our website uses cookies — small text files stored on your device — to help it function properly and to help us understand how it is used.
The cookies we use:
| Type | Purpose | Can you opt out? |
|---|---|---|
| Essential | Make the website work (session, security) | No — the site would not function |
| Analytics | Google Analytics — anonymised usage data (pages visited, time on site) | Yes — see below |
| Preference | Remember your language or display preferences | Yes |
| Marketing | We do not currently run tracking/advertising cookies | N/A |
How to manage cookies:
- Most browsers allow you to block or delete cookies through their settings
- For Google Analytics specifically, you can install the Google Analytics Opt-out Browser Add-on
- A cookie consent banner on our site allows you to adjust your preferences at any time
7. How Long We Keep Your Data
We keep your data only as long as necessary:
| Data | Retention period |
|---|---|
| Enquiries that did not convert to a booking | 12 months |
| Booking and tour records | 5 years (legal/tax obligation) |
| Payment records | 7 years (accounting obligation) |
| Marketing consent records | Until you withdraw consent + 1 year |
| Website analytics | 26 months (Google Analytics default) |
After these periods, data is securely deleted or anonymised.
8. Your Rights
Depending on where you live, you may have some or all of the following rights over your personal data:
Right to access: You can ask us what personal data we hold about you and receive a copy.
Right to correction: You can ask us to correct inaccurate or incomplete data.
Right to erasure (“right to be forgotten”): You can ask us to delete your data, subject to any legal retention obligations.
Right to restriction: You can ask us to limit how we process your data in certain circumstances.
Right to object: You can object to processing based on legitimate interest (including direct marketing).
Right to data portability: You can ask for your data in a structured, machine-readable format.
Right to withdraw consent: Where we rely on your consent (e.g. for marketing emails), you can withdraw it at any time — this will not affect anything done before withdrawal.
To exercise any of these rights, please contact us at info@moroccodeserthub.com. We will respond within 30 days.
If you are in the EU/EEA, you also have the right to lodge a complaint with your national data protection authority. If you are in the UK, you may contact the Information Commissioner’s Office (ICO) at ico.org.uk.
9. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:
- HTTPS encryption on all website pages
- Limited staff access to personal data (need-to-know basis)
- Secure, password-protected systems
- Regular review of our data handling practices
No method of transmission over the internet is 100% secure. If you have concerns about a specific transmission, please contact us.
10. Children’s Privacy
Our tours are designed for adults and families. We do not knowingly collect personal data from children under 16 without the consent of a parent or guardian. If you believe a child has provided us with personal data without appropriate consent, please contact us and we will delete it promptly.
11. Links to Other Websites
Our website contains links to external sites — including authority sources like UNESCO, Visit Morocco, and government travel advisories. We are not responsible for the privacy practices of those sites and encourage you to read their own privacy policies.
12. Changes to This Policy
We may update this privacy policy from time to time — for example, if we add new services, change our tools, or if legal requirements change. The date at the top of this page will always reflect the most recent version. For significant changes, we will notify you by email if we hold your contact details.
13. Contact Us
For any questions about this privacy policy or your personal data, please contact:
Morocco Desert Hub — Privacy Email: info@moroccodeserthub.com WhatsApp: +212615802158 Offices: Marrakech · Casablanca · Fes, Morocco License: Moroccan Ministry of Tourism n° 258147369
We aim to respond to all privacy enquiries within 5 working days.
This policy was written in plain language on purpose. If anything is unclear, please ask — we’re a small, honest local team and we’re happy to explain.